Some tips and tricks to help get access to our electronic resources when connecting from outside KAUST campus.

Get Off-Campus Access to E-Resources

There are two methods you can use to access our e-resources from off campus:

1. Use Google Scholar, clicking on the "Full-Text @ KAUST" links on the right (more on this here) or the Library-provided search tools (Library Website, LibGuide AZ Databases or EBook/EJournal AZ Portal), and type your KAUST portal username and password when prompted. This is proxied access.
2. Establish a KAUST VPN connection and you will be able to access resources as if you were on campus.

Some common troubleshooting issues

I cannot access the website

• Make sure your workstation is connected to the web.
• Try accessing another website. If you can't access another website then you may be having connectivity problems.
• Check your phone line, modem, or cable.

My login failed

Check if your KAUST credentials are correct. They would be the same used to access the webmail or the portal.

My input for login is correct, but I still cannot successfully log in

Check your browser to see if it has Cookies and JavaScript enabled. Depending on your browser, follow the steps below.

• To configure Cookies Settings in Internet Explorer:
  • In IE, on the taskbar, select Tools => Internet Options.
  • Click the Privacy tab.
  • Use the slider to select the Medium High privacy setting.
  • Click Apply.
  • Click the Advanced tab.
  • Scroll down until you see Java(Sun).
  • Verify the box next to Java(Sun) is checked.
  • Click OK.
• To configure Cookies Settings in Firefox:
  • In Firefox, on the task bar, select Tools => Options.
  • Click the Privacy icon.
  • Beneath the Cookies section: Check Accept cookies from sites; Uncheck Accept third-party cookies; Next, select "Until I close Firefox".
  • Click OK

I have cookies/JavaScript enabled, but I'm still having problems

Try purging the cache and deleting cookies.

I have trouble displaying PDF documents

Make sure you have a current version of Adobe Acrobat Reader.
Some databases open PDFs in new windows or tabs. You may need to temporarily disable pop-up blockers.

I'm getting a Proxy error message

If you're getting an error message that contains the words "Proxy", please copy and paste the error message into an email and send it to us.

I still have problems

If you are still having problems connecting to a database or accessing articles, you will find more information in our Off-Campus Access Libguide.

You can also use the contact form or send us an email.