Troubleshooting Electronic Resources

Some e-resources such as PressReader allow only a limited number of simultaneous users. Please wait and try again. However, do email us if you are repeatedly denied access.

Inform users to access such e-resources at a later time.  But if problem persists, see next box:

Provide information below to the library:

• Description of the issue
• URL of the affected site
  (For example, e-journal article link, ebook chapter link, database link and so forth)
• Time and Date of access
• Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
• Version of Internet Browser
• Location access: eg On or Off campus. If on campus, ask for the exact location

Additional information:

• Screen Capture of the error message/screen