Troubleshooting Electronic Resources

User(s) get a blank screen after searching in Summon via Internet Explorer Browser:

1. Click on the Tools icon in IE located at top right hand corner:
   
    
2. Click on Safety > InPrivate Browsing
   
3. In the new window, goto the library homepage.   

Provide information below to the library:

• Description of the issue
• URL of the affected site
  (For example, e-journal article link, ebook chapter link, database link and so forth)
• Time and Date of access
• Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
• Version of Internet Browser
• Location access: eg On or Off campus. If on campus, ask for the exact location

Additional information:

• Screen Capture of the error message/screen