Troubleshooting Electronic Resources
Key Contacts
Nada Mursi
Access Services Lead.
Maryna Melentieva
(maryna.melentieva@kaust.edu.sa)
E-Resources&Metadata Specialist.
Causes
- Dead Links: Wrongly configured URL in Recommender / Best Bets
- Misdirected links: Link goes to different ejournal title; ebook chapter etc
- Link resolvers not set-up properly in 360 Core
- Wrong / Broken EJournal / EBook URL in 360 Core
- Search results not appearing in Internet Explorer due to InPrivate Browsing settings
- Broken or dead links due to technical glitch in PQ Ex L Link resolver
Follow up Actions
Provide information below to the library:
- Description of the issue
- URL of the affected site
(For example, e-journal article link, ebook chapter link, database link and so forth) - Time and Date of access
- Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
- Version of Internet Browser
- Location access: eg On or Off campus. If on campus, ask for the exact location
Additional information:
- Screen Capture of the error message/screen
Copying and Pasting Link in Summon
- In Summon result page, select the record.
- Click on Preview link:
- Click on Permanent Link:
- Click on "Copy" button. Paste the link into the desired destination.
