Troubleshooting Electronic Resources

• Dead Links: Wrongly configured URL in Recommender / Best Bets
• Misdirected links:  Link goes to different ejournal title; ebook chapter etc
• Link resolvers not set-up properly in 360 Core
• Wrong / Broken EJournal / EBook URL in 360 Core
• Search results not appearing in Internet Explorer due to InPrivate Browsing settings
• Broken or dead links due to technical glitch in PQ Ex L Link resolver

Provide information below to the library:

• Description of the issue
• URL of the affected site
  (For example, e-journal article link, ebook chapter link, database link and so forth)
• Time and Date of access
• Internet Browser used: eg. Internet Explorer, Firefox, Google Chrome, Safari, Opera etc
• Version of Internet Browser
• Location access: eg On or Off campus. If on campus, ask for the exact location

Additional information:

• Screen Capture of the error message/screen

1. In Summon result page, select the record.
   
   
    
2. Click on Preview link:
   
    
3. Click on Permanent Link:
   
    
4. Click on "Copy" button. Paste the link into the desired destination.